Shipping policy
Shipping Policy
At RichFire®, we are committed to delivering reliable tactical lighting products safely and efficiently. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Destinations
RichFire® ships to selected domestic and international locations. Shipping availability may vary depending on the destination, product type, and local regulations.
Please make sure your shipping address is complete and accurate before placing your order. RichFire® is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Shipping Time
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Typical delivery estimates are:
- Standard U.S. Shipping: 4–7 business days
- Expedited U.S. Shipping: 3–5 business days
- International Shipping: 5–15 business days
Delivery times are estimates only and may be affected by customs clearance, weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Shipping Fees
Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method. Free shipping may be available for eligible orders or promotional campaigns.
Tracking Information
After your order has shipped, a tracking number will be sent to the email address provided during checkout. Please allow some time for tracking information to update after the carrier receives the package.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, or other charges may apply. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
RichFire® is not responsible for delays caused by customs inspections or local import procedures.
Restricted Items and Compliance
RichFire® products are designed for lawful use only. Customers are responsible for ensuring that the products they purchase comply with all applicable laws and regulations in their country, state, or region.
We reserve the right to cancel orders that cannot be shipped due to legal restrictions, carrier limitations, or compliance concerns.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible with your order number and tracking information. We will work with the shipping carrier to help investigate and resolve the issue.
Please inspect your package upon delivery. If the item is damaged during shipping, contact us within 7 days of receipt and provide photos of the damaged packaging and product.
Order Changes and Address Updates
If you need to change your shipping address or order details, please contact us immediately. We will do our best to assist you before the order is shipped.
Once an order has been shipped, we cannot guarantee changes to the delivery address or shipping method.
Contact Us
For questions about shipping, delivery, or order tracking, please contact RichFire® customer support.
Email: support@richfirestore.com